Effective as of July 1, 2014, Donna's Dolphins has implemented a strict 24 hour cancellation policy for all lessons. All cancellations made within 24 hours of your scheduled lesson will be considered a late cancel, and will result in the forfeit of the credit.
In addition, prior to 24 hours, we will no longer cancel lessons for a credit for the following groups: 3:1 group lessons (Seal & Dolphin groups) and all stroke clinics. Lessons may only be re-scheduled to another group on a different day or to the following month. We offer group lessons on multiple days, therefore, you may schedule group lessons on varying days if a conflict arises on a day of your child's regularly scheduled classes.
Donna's Dolphins Swim School reserves the right to substitute instructors if necessary. If we cannot find an appropriate substitute, we will re-credit your account and the instructor may open an additional shift for makeup lessons.