Please shower prior to entering the pool.
Goggles & Caps are required (except for Baby Dolphin Class).
Reusable swim diapers are required for any child who is not potty trained.
All lessons must be paid for AT THE TIME OF BOOKING.
We do not give refunds. However, you are able to transfer credits to other swimmers & they never expire.
We may close during inclement weather. We follow D-20 weather closures & delays, but may also close if we are concerned for the safety of our staff & swimmers.
Please check our website, Facebook or call the office to verify closures/delays.
All lessons cancelled will be credited back to the swimmer’s account for you to reschedule at another time.
Please note that our staff will not call in the event of a closure/delay unless it is an early closure.
We require a minimum of 24 hour notice in order to credit your account for a missed lesson.
We reserve the right to cancel any group lesson with less than 3 swimmers enrolled.
Waivers & Fees:
All swimmers are required to have a registration form on file prior to entering the pool or scheduling lessons.
A $25 one time non-refundable registration fee per family is due upon sign up.
Contact the office if you are running late for your lesson.
A missed lesson will result in the loss of that credit.
Please contact us if there are any emergency situations that would cause you to miss your lesson.
You’re able to add yourself online or in the office.
After booking an appointment, you will be removed unless otherwise specified.
After 3 “no’s”, you will be removed from the list.
After your specified time range or 3 months after the date you were added, you will be removed from the list.
A 5% discount is available on private lessons for:
- Swimmers with special needs
- Homeschooled families
- Families with 3 or more swimmers
- First responder/Law enforcement
Donna's Dolphins Swim School reserves the right to substitute instructors if necessary. If we cannot find an appropriate substitute, we will re-credit your account and the instructor may open an additional shift for makeup lessons.